Privacy policy

Luxe Jewels – Privacy Policy (Australia)

Last Updated: 11/11/2025

Luxe Jewels (“we”, “our”, “us”) operates the online store at luxejewels.com.au and provides related services, including the sale and delivery of jewellery and accessories (“Services”). We are committed to protecting the privacy of personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, make a purchase or otherwise interact with us.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. What Personal Information We Collect

We collect information necessary to provide our Services, including but not limited to:

  • Identity & contact details: name, billing and delivery address, phone number, email address

  • Account information: login credentials, preferences

  • Order & transaction details: items purchased, order history, returns

  • Payment details: processed securely via Shopify and authorised third-party payment providers; we do not store full card details

  • Device & usage information: IP address, browser type, cookies, location and website interaction data

  • Communications: any information you provide when contacting customer support

We do not knowingly collect information about children under 18.

2. How We Collect Personal Information

Personal information may be collected:

  • Directly from you: when you order, create an account, subscribe or contact us

  • Automatically: cookies, pixels and analytics tools when browsing our website

  • From service providers: such as Shopify for website hosting, payment processors, shipping partners and marketing tools

  • From trusted third parties: where you interact with our advertising or social media integrations

3. How We Use Personal Information

We use personal information for purposes including:

  • Providing and managing our Services, processing orders and payments

  • Deliveries, returns, refunds and customer support

  • Account creation and management

  • Fraud prevention, security and compliance with Australian law

  • Marketing including offers, newsletters and personalised advertising (you may opt out anytime)

  • Improving website performance, user experience and product offerings

We will not use your information for purposes inconsistent with this Privacy Policy without your consent.

4. Disclosure of Personal Information

We may disclose personal information to:

  • Shopify (our ecommerce provider) to support website hosting, payments and analytics

  • Service providers including shipping, fulfilment, IT, email, marketing and data storage providers

  • Digital marketing partners for personalised advertising, where permitted by law

  • Professional advisers, legal and regulatory authorities where required

  • Entities in the event of a business transfer, merger or asset sale

Where information is shared internationally (e.g., Shopify data centres in the US/Canada), we take reasonable steps to ensure appropriate data protection safeguards are in place.

5. Cookies and Tracking

Our website uses cookies and similar technologies to:

  • enable essential website functionality

  • understand browsing behavior and improve performance

  • personalize advertising and product recommendations

You may manage cookies through your browser settings, but disabling them may affect website functionality.

6. Security and Data Retention

We take reasonable steps to secure personal information from misuse, interference, loss, and unauthorized access or disclosure.

We retain personal information only as long as necessary for our business operations and legal obligations (e.g., consumer law and tax purposes).

7. Access, Correction & Your Rights

You may request, subject to verification:

  • access to personal information we hold about you

  • correction of inaccurate or outdated information

  • deletion, where permitted by law

  • opt-out of promotional communications

We will not discriminate against you for exercising your privacy rights.

To submit a request, please contact us using the details below.

8. Third-Party Websites

Our Services may include links to third-party sites. We are not responsible for their privacy practices. We recommend reviewing their privacy statements before providing personal information.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website with a revised “Last Updated” date.

10. Contact Us

If you have any questions about this Privacy Policy, want to exercise your rights, or lodge a privacy concern, you may contact us at:

Luxe Jewels
Email: shop@luxejewels.com.au
Address: Collins St, Docklands, VIC 3008, Australia

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at:
https://www.oaic.gov.au