Thank you for shopping with Luxe Jewels AU. We aim to deliver your order safely and on time, while ensuring the best possible experience for our customers across Australia.

Processing Time

All orders are processed within 5-10 business days (excluding weekends and public holidays).
Once your order is dispatched, you will receive a shipping confirmation email with tracking details.

During busy periods, holidays, or promotional events, order processing times may be slightly longer. We appreciate your patience during these times.

Shipping Within Australia

We offer standard and express delivery options through trusted Australian carriers such as Australia Post.

Standard Shipping: 10 –12 business days

Express Shipping: 8–10 business days

Delivery times may vary based on your location. Regional or remote areas may experience slightly longer transit times.

International Shipping

We also offer international delivery to selected countries.

Standard International Shipping: 10–20 business days

Express International Shipping: 8–15 business days

All international deliveries are subject to customs clearance procedures, which may cause delays beyond our control. Import duties, taxes, and customs fees (if applicable) are the responsibility of the buyer.

Order Tracking

Once your order is shipped, you will receive a tracking link to monitor your parcel’s journey. If you haven’t received tracking information within 10 business days after your purchase, please contact us at shop@luxejewels.com.au

Address Accuracy

Please ensure that all shipping details are entered correctly at checkout. Luxe Jewels AU is not responsible for delayed or lost parcels due to incorrect or incomplete address information provided by the customer.

Lost or Delayed Parcels

While we do our best to ensure timely delivery, Luxe Jewels AU is not liable for parcels lost or delayed by postal or courier services once they have been dispatched.
If your package seems delayed, please contact the carrier directly using the tracking number provided.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the product and packaging. We’ll review your case and arrange a suitable solution where applicable.

Disclaimer

We take great care to ensure your jewellery reaches you in perfect condition. However, Luxe Jewels AU cannot be held responsible for any harm, allergic reaction, or injury caused by the products sold, including but not limited to physical, psychological, or skin-related reactions.

Contact Us

If you have any questions regarding shipping or delivery, please reach out to us at:
📧 shop@luxejewels.com.au

Our team will be happy to assist you.

At Luxe Jewels, we want you to be completely in love with your new pieces. We pride ourselves on offering waterproof, affordable luxury that lasts. However, we understand that sometimes a piece might not be the perfect fit.

We offer a 30-day return policy for change of mind, subject to the conditions below.

1. Eligibility for Returns

To be eligible for a return (refund or store credit), your item must meet the following criteria:

• Timeframe: The return must be initiated within 30 days of the date your order was delivered.
• Condition: The item must be unworn, unused, and in the same condition that you received it. It must be free of scratches, scuffs, or signs of wear.
• Packaging: The item must be returned in its original packaging (including the Luxe Jewels box/pouch and any tags).
• Proof of Purchase: You must provide a valid order number or receipt.

2. Non-Returnable Items

For health, hygiene, and logistical reasons, the following items cannot be returned for a change of mind:

• Earrings: Due to strict hygiene regulations, we cannot accept returns on earrings (including piercing jewelry) unless they are faulty.
• Custom or Engraved Pieces: Items that have been personalized are final sale.
• Gift Cards: These are non-refundable.
• Sale Items: Items marked as "Final Sale" cannot be returned for a change of mind. (Note: This does not affect your rights regarding faulty goods under Australian Consumer Law).

3. How to Initiate a Return

Please do not send items back without first contacting our support team.

1. Contact Us: Email us at shop@luxejewels.com.au with your Order Number and the name of the item(s) you wish to return.
2. Approval: Our team will review your request. If approved, we will provide you with a Return Authorization (RA) number and the return shipping address.
3. Pack & Ship: Securely pack your items. We recommend using a trackable shipping service or purchasing shipping insurance. Luxe Jewels is not responsible for items lost or damaged during return transit.

4. Refunds

Once your return is received and inspected at our warehouse:

• We will send you an email to notify you that we have received your returned item.
• We will notify you of the approval or rejection of your refund based on the condition of the jewelry.
• If approved, your refund will be processed to your original method of payment within 5–10 business days.
• Please note: Original shipping costs are non-refundable.

5. Return Shipping Costs

• Change of Mind: The customer is responsible for the shipping costs associated with returning the item.
• Faulty/Incorrect Items: If you received a damaged, defective, or incorrect item, Luxe Jewels will cover the cost of the return shipping.

6. Australian Consumer Law (Faulty Items)

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you believe your item is faulty (e.g., a manufacturing defect or clasp failure):

• Please email us immediately at shop@luxejewels.com.au.
• Include clear photos or videos of the defect.
• We will arrange for a replacement or a full refund, including shipping costs.

7. Exchanges

We offer direct exchanges. If you wish to swap an item for a different style or size, the fastest way to ensure you get what you want is to:

1. Return the original item for a direct swap.
2. Please let our team know what you're after and we'll take care of it.